Training for First Time Managers

Training of First-time Managers organized for a leading apparel company with a national footprint

A leading apparel company with a national footprint wanted to equip promotees with managerial skills.

Customer Care executives identified for promotion through an Assessment Centre were to become first time managers. The client wanted to equip these first time managers’ better to face the challenges of their new role.

Managing Task

  • Planning
  • Analysis
  • Review
  • Making Action Plan

Managing Self & Team

  • Communication Skill
  • Coaching
  • Probing
  • Persuasion

Participants were able to adapt better and faster into their new roles.

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